Our services
We provide in-shop, on-site and in-home repair, maintenance and support for computers, laptops and related devices across Calgary and the nearby cities we travel to. We tell you what we find, and how it is priced, before any work begins. We will always be straight with you: if a repair is not worth doing, we say so rather than sell you one that is not.
Results can vary with the age and condition of a device and the nature of the problem, so we describe what we expect to achieve before we start, not after.
Booking, cancellations and missed appointments
You can book through this website, by phone or by email. If you need to cancel or reschedule, please give us at least 24 hours notice so we can offer the slot to someone else. Appointments missed without notice may be subject to a call-out fee, which we will always tell you about in advance.
SMS Messaging Terms
The CompuTech SMS program may send a thank-you after your visit, other post-sale follow-ups, review requests, and customer-care replies. We normally collect consent verbally at the time of an in-person sale, and you can also opt in yourself on our SMS opt-in page. Messaging consent applies only to CompuTech, not to unrelated third parties.
Message frequency varies; typically one follow-up may be sent for each completed sale. Message and data rates may apply. Your consent is voluntary and is not a condition of purchase.
Reply STOP to unsubscribe. Opt-out requests may take a short operational period to process, but no promotional or automated messages will be sent after suppression is active.
Reply HELP for assistance, email info@computechfix.ca, or call 587-317-0482. Carriers and delivery networks may delay or fail to deliver messages.
See our Privacy Policy for how we collect, use, protect, retain, and delete mobile information and SMS consent records.
Quotes and payment
Our visit rates are the rates published on our website. Repair prices are not published: a job that needs a part is quoted to you first, and the price we quote is the price you pay.
- Visits are billed by the hour at the published rates: 1 hour minimum, then billed by the half hour.
- If a part is needed, you get one price with the visit included before any work starts. If you decline it, we charge 1 hour of the visit.
- If we cannot fix the problem, you pay nothing (our no fix, no fee promise).
- A travel fee applies to visits outside Calgary, and we confirm it before the visit. There is no travel fee within Calgary.
- There is no charge for us to look at a device you drop off at the shop; you pay only the repair price you agree to.
- Payment for on-site and in-shop work is due once the repair is complete, unless we agree otherwise in writing.
Your data and backups
We are not responsible for data loss during a repair. Repairs can carry a small risk to the information on a device, so please back up anything important before your appointment. Where a job involves the risk of data loss, we will flag it before we start and, where you ask us to, help you back up first.
Limitation of liability
We take care with every device we handle, but we are not liable for indirect or consequential losses, such as lost income, lost data or downtime, arising from a device fault or a delay in service. Nothing in these terms limits any rights you have that cannot be limited under Alberta law.
Using this website
Please do not misuse this site or interfere with how it works. The text, images and branding on this website belong to CompuTech and may not be copied or reused without our permission.
Privacy
How we handle your personal information is set out in our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The current version always lives on this page, with the date it was last updated shown at the top.
Governing law
These terms are governed by the laws of the Province of Alberta, Canada.
Contact us
Questions about these terms? Reach us at 587-317-0482 or info@computechfix.ca.